Luxury Wellness Front Desk Concierge — Guest Experience

Equinox Fitness Club; Bloomfield Hills (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Complimentary Club membership

Perks and incentives with our products

Job summary

Equinox Fitness Club in Bloomfield Hills, MI seeks energetic Front Desk Associates to greet members, manage inquiries, and ensure an exceptional guest experience in a premium fitness environment.

We value friendly, professional team members who can handle phones, emails, and in-person interactions with confidence. This role supports multiple departments and requires adaptability across opening, mid-day, and closing shifts.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Friendly, energetic, and professional demeanor.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs upon entrance.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication

Friendly

Professionalism

Education

High school diploma/GED

Job description

Equinox Fitness Club in Bloomfield Hills, MI seeks energetic Front Desk Associates to greet members, manage inquiries, and ensure an exceptional guest experience in a premium fitness environment.

We value friendly, professional team members who can handle phones, emails, and in-person interactions with confidence. This role supports multiple departments and requires adaptability across opening, mid-day, and closing shifts.