Luxury Front Desk Agent - Memorable Guest Experiences

Sage Hospitality Group; West Palm Beach (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings and flexible spending

Basic Life and AD&D insurance

Accrue paid time off

401(k) program with employer matching

Employee Assistance Program

Tuition reimbursement

Hotel, restaurant, and lifestyle-disoc

Employee referral bonus program (up to

Pending additional discounts

Job summary

The Ben in West Palm Beach, a Sage Hospitality Group property, seeks a Front Desk Agent to deliver warm, luxury service and lasting first impressions. You are the face of guest experience, handling arrivals, inquiries, and departures with poise.

Responsibilities include check-ins/outs, cash handling, reservations, and personalized recommendations. A friendly, organized approach and fluent English are essential to excel in this role.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Job description

The Ben in West Palm Beach, a Sage Hospitality Group property, seeks a Front Desk Agent to deliver warm, luxury service and lasting first impressions. You are the face of guest experience, handling arrivals, inquiries, and departures with poise.

Responsibilities include check-ins/outs, cash handling, reservations, and personalized recommendations. A friendly, organized approach and fluent English are essential to excel in this role.