VIP Front Desk & Lobby Concierge

AKA Hotels + Hotel Residences; West Palm Beach (FL); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

401K with company match

Supplemental insurance

Résumé du poste

AKA West Palm is seeking a Front Desk Agent to serve as the guests and residents’ first point of contact and manage all aspects of their accommodation. You will register residents, manage reservations, and provide information about suites, rates, and amenities to ensure a pleasant and memorable stay.

Ideal candidates will have strong guest service skills, the ability to work in a fast-paced environment, and a commitment to confidentiality.

Qualifications

• High school diploma or equivalent required.
• Must be extremely flexible and adaptable to a fast-paced environment.
• Proficient knowledge of MS Word, Excel, Access, Adobe, PowerPoint.

Responsabilités

• Work independently and within a team on projects.
• Maintain confidentiality of all matters.
• Oversee lobby/lounge operations of the property.
• Manage day-to-day lobby lounge activities.
• Create programs and promotions to market events and amenities.
• Greet VIP guests and provide special services.
• Check cleanliness of lobby and public areas.
• Coordinate with all departments to maintain Lobby functions.

Connaissances

Guest service

Problem solving

Communication

Teamwork

Flexibility

Formation

High school diploma or equivalent

Outils

MS Word

Excel

Access

Adobe

PowerPoint

Description du poste

AKA West Palm is seeking a Front Desk Agent to serve as the guests and residents’ first point of contact and manage all aspects of their accommodation. You will register residents, manage reservations, and provide information about suites, rates, and amenities to ensure a pleasant and memorable stay.

Ideal candidates will have strong guest service skills, the ability to work in a fast-paced environment, and a commitment to confidentiality.