Front Desk Agent: Create Memorable Guest Experiences

The Belgrove Resort; West Palm Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality seeks a Front Desk Associate for The Belgrove in West Palm Beach. The role welcomes guests, checks them in, and serves as the go-to source of information about the hotel, its amenities, and the local area.

You will engage with guests from around the world, create memorable experiences, and contribute to our friendly, professional service standard on a world-class property.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service by being engaging and taking sincere interest in guests.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Skills

Customer service

Communication

Guest relations

Adaptability

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality seeks a Front Desk Associate for The Belgrove in West Palm Beach. The role welcomes guests, checks them in, and serves as the go-to source of information about the hotel, its amenities, and the local area.

You will engage with guests from around the world, create memorable experiences, and contribute to our friendly, professional service standard on a world-class property.