Luxury Front Desk Agent — Guest Experience & VIP Service

Aman; New York (NY); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Comprehensive health benefits

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Wellness events

Job summary

Aman New York is seeking a Front Office Agent to provide exceptional hotel support in line with Aman’s standards. You will handle check-in/check-out, guest chats, and maintain guest history data, delivering thoughtful, efficient service in a fast-paced luxury environment.

Required is at least 1 year in luxury hospitality; Windows/Office proficiency; Opera PMS knowledge is a plus. Excellent English communication and a personable, discreet, detail-oriented attitude are essential.

Qualifications

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint; Opera PMS knowledge preferred.
• Excellent communication skills in English; multilingualism is a plus.
• Positive, inclusive, proactive and energetic personality.
• Ability to handle guest requests and concerns efficiently and graciously.
• Able to stay organized, manage time well and show attention to detail.
• Sensitive to cultural nuances and able to handle confidential materials.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Performs Front Office functions and executes Aman New York guest journey.
• Check-in and check-out of hotel guests and club members.
• Manage chats with guest movements, arrivals and departures.
• Maintain high-quality guest history database.
• Provide timely, courteous, and genuine service; follow up and follow through.
• Respond to feedback to improve guest satisfaction.
• Be knowledgeable about activities, directions, travel time, costs, and NYC transportation.
• Keep surroundings clean, neat, and safe.
• Attend pre-shift and departmental meetings; stay updated on procedures.
• Perform additional duties as required by Front Office Management.

Skills

Communication skills

Guest service

Time management

Attention to detail

Multilingual

Discretion

Organization

Education

Hotel School Degree

Tools

Windows

Excel

PowerPoint

Opera PMS

Job description

Aman New York is seeking a Front Office Agent to provide exceptional hotel support in line with Aman’s standards. You will handle check-in/check-out, guest chats, and maintain guest history data, delivering thoughtful, efficient service in a fast-paced luxury environment.

Required is at least 1 year in luxury hospitality; Windows/Office proficiency; Opera PMS knowledge is a plus. Excellent English communication and a personable, discreet, detail-oriented attitude are essential.