Front Office Agent (Overnight Relief) - Aman New York

Aman; New York (NY); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Comprehensive health benefits

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Wellness events

Job summary

Aman New York is seeking a Front Office Agent to provide exceptional hotel support in line with Aman’s standards. You will handle check-in/check-out, guest chats, and maintain guest history data, delivering thoughtful, efficient service in a fast-paced luxury environment.

Required is at least 1 year in luxury hospitality; Windows/Office proficiency; Opera PMS knowledge is a plus. Excellent English communication and a personable, discreet, detail-oriented attitude are essential.

Qualifications

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint; Opera PMS knowledge preferred.
• Excellent communication skills in English; multilingualism is a plus.
• Positive, inclusive, proactive and energetic personality.
• Ability to handle guest requests and concerns efficiently and graciously.
• Able to stay organized, manage time well and show attention to detail.
• Sensitive to cultural nuances and able to handle confidential materials.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Performs Front Office functions and executes Aman New York guest journey.
• Check-in and check-out of hotel guests and club members.
• Manage chats with guest movements, arrivals and departures.
• Maintain high-quality guest history database.
• Provide timely, courteous, and genuine service; follow up and follow through.
• Respond to feedback to improve guest satisfaction.
• Be knowledgeable about activities, directions, travel time, costs, and NYC transportation.
• Keep surroundings clean, neat, and safe.
• Attend pre-shift and departmental meetings; stay updated on procedures.
• Perform additional duties as required by Front Office Management.

Skills

Communication skills

Guest service

Time management

Attention to detail

Multilingual

Discretion

Organization

Education

Hotel School Degree

Tools

Windows

Excel

PowerPoint

Opera PMS

Job description

Location Overview
Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.

• Check-in and Check-out of Hotel Guests and Club Members.

• Managing chats with Guest/Club Member movement, Arrival & Departure, etc.

• Responsible for maintaining the highest quality database relating to Guest History.

• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.

• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.

• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.

• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.

• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.

• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.

• Graduate of Hotel School or College Degree is a plus.

• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.

• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.

• Positive, inclusive, genuine, innovative, engaging, and energetic personality.

• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.

• Able to be organized, manage time wisely, showcase high levels of attention to detail.

• Sensitive and inclusive to all cultural nuances.

• Handle confidential materials and matters with full discretion.

• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program

• Safe Harbor 401K Plan

• Complimentary Stays at other Aman properties

• Discounts at Aman New York restaurants and Aman Retail online store

• Wellness events throughout the year