VIP Guest Experience Manager

Crown Staff LLC; New York (NY); Hybrid; USD 77,000 - 95,000; Full time

Benefits offered by this job

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Wellness events throughout the year

Comprehensive health benefits

Safe Harbor 401K Plan

Job summary

Aman Group in New York seeks a Guest Experience Manager to oversee the guest journey from pre-arrival to post-departure, ensuring personalized recognition and an unparalleled stay. The role requires proactive, creative, results-driven leadership with luxury-hospitality experience and excellent English communication; multilingual skills are a plus.

Hybrid work on the floor and in the office within Aman New York.

Qualifications

• Excellent communication skills in English, verbal and written.
• Strong people skills with stakeholders and guests.
• Ability to work under pressure in a luxury environment.
• Collaborative, energetic and positive personality.

Responsibilities

• Serve as the contact throughout the guest journey from pre-arrival to post-departure.
• Review guest profiles and reservations for pre-arrival preparation.
• Curate customised itineraries based on guest purpose and preferences.
• Handle guest requests professionally and coordinate with departments.
• Inspect suites and ensure VIP prep and special requests are met.
• Coordinate amenity deliveries and luggage handling.
• Address guest complaints and resolve issues to satisfaction.
• Conduct daily room checks and refresh amenities in line with Brand Promises.
• Meet and greet guests on arrival, during stay and at departure.
• Perform other related duties as assigned.

Skills

Excellent communication

People skills

Collaborative personality

Multilingual (plus)

Education

Hotel School graduate or degree (plus)

Job description

Aman Group in New York seeks a Guest Experience Manager to oversee the guest journey from pre-arrival to post-departure, ensuring personalized recognition and an unparalleled stay. The role requires proactive, creative, results-driven leadership with luxury-hospitality experience and excellent English communication; multilingual skills are a plus.

Hybrid work on the floor and in the office within Aman New York.