Luxury Front Desk Agent – Guest Experience & Perks

HSH Group / The Peninsula Hong Kong; Beverly Hills (CA); Vor Ort; USD 39.000 - 45.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

Paid time off

Employee meals

Onsite parking

Bicycle parking onsite

Bus transit reimbursement

Uniform laundering

Discounted room nights at Peninsula

50% restaurant discount

Zusammenfassung

The Peninsula Beverly Hills is seeking a Front Desk Agent to deliver warm, personalized service at a luxury property in Beverly Hills. You will manage guest check-in and check-out with grace, answer inquiries, handle requests, and coordinate with Housekeeping, Concierge, and Valet to ensure a flawless guest experience.

Ideal candidates have strong communication skills, prior luxury service experience, and the flexibility to work weekends and holidays.

Qualifikationen

• Strong communication skills
• Experience in customer service in a luxury hotel or other luxury customer service environment
• An open and flexible schedule with the ability to work on the weekends and holidays
• Knowledge of Opera system a plus

Aufgaben

• Warmly greet guests and assist them with check-in and check-out while maintaining luxury service standards
• Act as the primary point of contact for guest inquiries, requests, and issues
• Liaise with Housekeeping, Concierge, Valet, and other departments to ensure guest needs are met

Kenntnisse

Strong communication

Luxury service experience

Flexible schedule

Opera knowledge

Tools

Opera PMS

Jobbeschreibung

The Peninsula Beverly Hills is seeking a Front Desk Agent to deliver warm, personalized service at a luxury property in Beverly Hills. You will manage guest check-in and check-out with grace, answer inquiries, handle requests, and coordinate with Housekeeping, Concierge, and Valet to ensure a flawless guest experience.

Ideal candidates have strong communication skills, prior luxury service experience, and the flexibility to work weekends and holidays.