Front Desk Agent

HSH Group / The Peninsula Hong Kong; Beverly Hills (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Employee meals

Onsite parking

Bicycle parking onsite

Bus transit reimbursement

Uniform laundering

Discounted room nights at Peninsula

50% restaurant discount

Job summary

The Peninsula Beverly Hills is seeking a Front Desk Agent to deliver warm, personalized service at a luxury property in Beverly Hills. You will manage guest check-in and check-out with grace, answer inquiries, handle requests, and coordinate with Housekeeping, Concierge, and Valet to ensure a flawless guest experience.

Ideal candidates have strong communication skills, prior luxury service experience, and the flexibility to work weekends and holidays.

Qualifications

• Strong communication skills
• Experience in customer service in a luxury hotel or other luxury customer service environment
• An open and flexible schedule with the ability to work on the weekends and holidays
• Knowledge of Opera system a plus

Responsibilities

• Warmly greet guests and assist them with check-in and check-out while maintaining luxury service standards
• Act as the primary point of contact for guest inquiries, requests, and issues
• Liaise with Housekeeping, Concierge, Valet, and other departments to ensure guest needs are met

Skills

Strong communication

Luxury service experience

Flexible schedule

Opera knowledge

Tools

Opera PMS

Job description

Business Unit: The Peninsula Beverly Hills

Location: Beverly Hills

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking a Front Desk Agent who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Warmly greet guests and assist them with check-in and check-out while maintaining luxury service standards
• Act as the primary point of contact for guest inquiries, requests, and issues
• Liaise with Housekeeping, Concierge, Valet, and other departments to ensure guest needs are met

General Requirements

• Strong communication skills
• Experience in customer service in a luxury hotel or other luxury customer service environment
• An open and flexible schedule with the ability to work on the weekends and holidays
• Knowledge of Opera system a plus

Competitive Benefits Including:

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount

The Peninsula Beverly Hills is an Equal Opportunity Employer. Please note, candidates must be eligible to work in the United States if hired. Hourly Rate: $30.39 per hour.