Luxury Front Desk Agent — Guest Experience Maestro

The Dunlin, Auberge Collection; Johns Island (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Dunlin, Auberge Collection on Johns Island near Kiawah River is seeking a Front Desk Agent dedicated to warm, personalized guest service. You will manage arrivals and departures, assist with requests, and ensure a memorable stay through polished hospitality.

Responsibilities include check-ins/outs, handling reservations and payments, maintaining guest records in the PMS, and collaborating with housekeeping and management to uphold luxury standards.

Qualifications

• English communication clearly and pleasantly, both orally and in writing.
• Attention to detail in handling guest records, payments, and reservations.
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Responsibilities

• Deliver exceptional guest service by overseeing check‑ins, check‑outs, room assignments, and special requests with professionalism and attention to detail.
• Anticipate guest needs with concierge‑level assistance and resolve concerns to enhance the guest experience.
• Maintain guest records, process payments, and handle reservations using the property management system while ensuring data confidentiality.
• Uphold luxury brand standards through a polished, welcoming demeanor and high-quality guest interactions.
• Collaborate with housekeeping, concierge, and management to ensure seamless communication and service quality.

Skills

Guest service

Communication

Attention to detail

Professionalism

Luxury hospitality

Tools

Property Management System (PMS)

Job description

The Dunlin, Auberge Collection on Johns Island near Kiawah River is seeking a Front Desk Agent dedicated to warm, personalized guest service. You will manage arrivals and departures, assist with requests, and ensure a memorable stay through polished hospitality.

Responsibilities include check-ins/outs, handling reservations and payments, maintaining guest records in the PMS, and collaborating with housekeeping and management to uphold luxury standards.