Luxury Reservations Agent | Remote (Select States)

The Dunlin, Auberge Collection; Johns Island (SC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Dunlin, Auberge Collection, on Johns Island near Kiawah River, is seeking a guest services professional. You will respond to reservations inquiries, assist with pricing and availability, and work with departments to resolve guest challenges with grace.

You will also handle accurate billing and upsell resort amenities, contributing to a superior, experience-driven stay at a coastal luxury retreat."

Qualifications

• Two years in a hospitality, spa, or reservations position.
• Ability to create professional business letter correspondence.
• Gracious people skills with strong sales approach.
• Ability to work cohesively with other departments.

Responsibilities

• Respond to guests’ inquiries about room reservations, availability, and pricing.
• Resolve guest challenges in collaboration with the team and departments.
• Process billing and financial transactions accurately for guests.
• Upsell services and offerings, informing guests of resort amenities.

Skills

Guest services

Sales skills

Phone manner

Teamwork

Business letter skills

Job description

The Dunlin, Auberge Collection, on Johns Island near Kiawah River, is seeking a guest services professional. You will respond to reservations inquiries, assist with pricing and availability, and work with departments to resolve guest challenges with grace.

You will also handle accurate billing and upsell resort amenities, contributing to a superior, experience-driven stay at a coastal luxury retreat."