Luxury Front Desk Agent - Guest Experience Lead

The Dunlin; Johns Island (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Dunlin on Johns Island is seeking Front Desk Agents to warmly welcome guests, manage check-ins and outs, coordinate with housekeeping, and provide concierge-level service in a luxury setting. Your role blends attentiveness, professionalism, and a passion for creating memorable stays.

Ideal candidates have 1 year in a similar role, excellent English communication, attention to detail, and a polished demeanor. Perks include parking, free cafeteria, holiday pay, stay program, and spa discounts.

Qualifications

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail .
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Responsibilities

• Deliver exceptional, personalized guest service by managing check-ins, check-outs, room assignments, and special requests with professionalism and attention to detail
• Anticipate guest needs and provide tailored recommendations, concierge-level assistance, and prompt resolution of concerns to enhance the overall guest experience
• Maintain accurate guest records, process payments, and handle reservations using property management systems while ensuring data confidentiality and accuracy
• Uphold luxury brand standards by presenting a polished, welcoming demeanor and ensuring every guest interaction reflects excellence and hospitality
• Collaborate with housekeeping, concierge, and management teams to ensure seamless communication, operational efficiency, and consistently high service quality

Skills

Guest service

Communication

Attention to detail

Professional demeanor

Luxury hospitality

Job description

The Dunlin on Johns Island is seeking Front Desk Agents to warmly welcome guests, manage check-ins and outs, coordinate with housekeeping, and provide concierge-level service in a luxury setting. Your role blends attentiveness, professionalism, and a passion for creating memorable stays.

Ideal candidates have 1 year in a similar role, excellent English communication, attention to detail, and a polished demeanor. Perks include parking, free cafeteria, holiday pay, stay program, and spa discounts.