Luxury Resort Operations Leader

Auberge Collection; Johns Island (SC); On-site; USD 120,000 - 180,000; Full time

Job summary

The Dunlin, Auberge Collection, on Johns Island near Kiawah River, seeks a Resort Manager to lead daily operations and shape service culture across Rooms, F&B, Security, Spa, Wellbeing and Engineering.

Reporting to the General Manager and serving on the Executive Committee, you will drive profitability, manage budgets, forecast performance, and partner with department heads to deliver exceptional guest experiences at a luxury coastal retreat.

Qualifications

• 3 years’ experience in a similar position, in a luxury environment with progressive leadership responsibilities.
• Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
• Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
• Demonstrated leadership ability to inspire teams and drive service excellence.
• Exceptional guest engagement and problem-solving skills.

Responsibilities

• Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
• Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
• Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
• Support revenue management initiatives through operational data to maximize revenue opportunities.
• Participate in the recruitment, hiring, scheduling, training, and development of team members across the resort.

Skills

Leadership experience

Guest engagement

Problem-solving

Financial acumen

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Job description

The Dunlin, Auberge Collection, on Johns Island near Kiawah River, seeks a Resort Manager to lead daily operations and shape service culture across Rooms, F&B, Security, Spa, Wellbeing and Engineering.

Reporting to the General Manager and serving on the Executive Committee, you will drive profitability, manage budgets, forecast performance, and partner with department heads to deliver exceptional guest experiences at a luxury coastal retreat.