Front Desk Concierge & Guest Experience Specialist

Avion Hospitality; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage reservations with a focus on outstanding service. You will handle guest check-ins/outs, answer questions about hotel services, and coordinate with other departments to ensure a smooth stay.

The role requires a positive attitude, strong communication, and the ability to multi-task in a fast-paced hotel environment. Flexibility for varied shifts including evenings and holidays is expected.

Qualifications

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail oriented, and problem solve for guests and coworkers.
• Clear verbal and written communication; ability to convey information effectively.

Responsibilities

• Greet and register guests at the Front Desk and assist with reservations.
• Provide outstanding guest service during stay; handle check-ins and check-outs.
• Answer inquiries about hotel services, hours, and local attractions; coordinate with other departments.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Education

High School diploma or equivalent

Job description

Avion Hospitality is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage reservations with a focus on outstanding service. You will handle guest check-ins/outs, answer questions about hotel services, and coordinate with other departments to ensure a smooth stay.

The role requires a positive attitude, strong communication, and the ability to multi-task in a fast-paced hotel environment. Flexibility for varied shifts including evenings and holidays is expected.