Luxury Front Desk Agent - Guest Experience Champion

Ontario Trillium Foundation; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palihotel Seattle, part of Palisociety, is seeking a Front Desk Agent to welcome guests and set the tone for a memorable stay. You will lead check-in/check-out, answer questions about the hotel and neighborhood, and build genuine guest relationships with our signature service.

The ideal candidate has 1 year of luxury-hotel guest reception experience, strong English communication, and comfort with POS systems like Opera.

Qualifications

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

Skills

Interpersonal skills

Organizational skills

Service orientation

Verbal & written English

Tools

Opera PMS

Job description

Palihotel Seattle, part of Palisociety, is seeking a Front Desk Agent to welcome guests and set the tone for a memorable stay. You will lead check-in/check-out, answer questions about the hotel and neighborhood, and build genuine guest relationships with our signature service.

The ideal candidate has 1 year of luxury-hotel guest reception experience, strong English communication, and comfort with POS systems like Opera.