Luxury Front Desk Agent - Guest Experience

Kessler-Collection-6864b3fb; Birmingham (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Grand Bohemian Mountain Brook is seeking a friendly Front Desk Agent to warmly welcome guests, check them in and out, and ensure a memorable first impression. You will handle inquiries, guide guests on local attractions, and collaborate with hotel departments to create seamless experiences.

The role requires excellent communication, cash handling experience, and the ability to stay calm under pressure within a hospitality setting. Flexible scheduling is required to support guest needs.

Qualifications

• Previous experience in a customer service role, preferably in hotel or hospitality environments.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Grand Bohemian Mountain Brook is seeking a friendly Front Desk Agent to warmly welcome guests, check them in and out, and ensure a memorable first impression. You will handle inquiries, guide guests on local attractions, and collaborate with hotel departments to create seamless experiences.

The role requires excellent communication, cash handling experience, and the ability to stay calm under pressure within a hospitality setting. Flexible scheduling is required to support guest needs.