Luxury Front Desk Agent — Guest Experience Lead

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Career Growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Front Desk Agent responsible for welcoming guests, managing reservations, and addressing inquiries with warmth and professionalism. You will contribute to a seamless stay with accurate check-ins/outs, reservations management, and attentive service, embodying The Grand Life philosophy and Marriott standards.

Join a team that values hospitality with heart and soul, offering competitive benefits and clear

Qualifications

• Guest service mindset with a welcoming demeanor.
• Ability to manage reservations and daily check-ins/outs.
• Strong communication and problem-solving skills.

Responsibilities

• Warmly welcome guests and assist at check-in and check-out.
• Manage reservations and room assignments with accuracy.
• Respond to guest inquiries with knowledge of hotel services and local attractions.
• Process payments and handle guest charges with integrity.
• Maintain accurate front desk reports and documentation.
• Address guest concerns promptly to enhance satisfaction.

Skills

Customer service

Communication

Hospitality

Tools

Reservations software

POS systems

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Front Desk Agent responsible for welcoming guests, managing reservations, and addressing inquiries with warmth and professionalism. You will contribute to a seamless stay with accurate check-ins/outs, reservations management, and attentive service, embodying The Grand Life philosophy and Marriott standards.

Join a team that values hospitality with heart and soul, offering competitive benefits and clear