Front Desk Supervisor: Elevate Guest Experience

Highgate Hotels L.P.; Asheville (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Supervisor for the Grand Bohemian Lodge Asheville. This hourly position focuses on greeting guests, managing front desk operations, and ensuring top-tier service throughout the guest stay at a landmark AAA Four Diamond property.

The role requires a high school diploma or equivalent, computer skills, and the ability to stand for long periods. Hotel-related experience is preferred. Flexible hours and strong customer service are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• College coursework in related field helpful.
• Computer experience required.

Responsibilities

• Greet and assist guests at the Front Desk.
• Oversee check-ins and checkouts with courteous service.
• Maintain PBX operations and hotel standards.

Skills

Customer service

Computer skills

Flexibility

Standing ability

Supervisory skills

Education

High school diploma or equivalent

College coursework in related field (helpful)

Tools

PBX/phone system

Job description

Highgate Hotels is seeking a Front Office Supervisor for the Grand Bohemian Lodge Asheville. This hourly position focuses on greeting guests, managing front desk operations, and ensuring top-tier service throughout the guest stay at a landmark AAA Four Diamond property.

The role requires a high school diploma or equivalent, computer skills, and the ability to stand for long periods. Hotel-related experience is preferred. Flexible hours and strong customer service are essential.