Front Desk: Guest Experience Pro & Growth Path

Courtyard by Marriott - Boone; Boone (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Associate discounts on hotel stays and dining

401(k) plan and health insurance

Paid vacation after one year

Overtime and holiday pay at time-and-a-half

Cross-training opportunities

Job summary

Courtyard by Marriott - Boone is seeking a Front Desk Guest Service Agent. This role is crucial as the first and last point of contact for guests, providing a warm welcome and ensuring memorable stays.

Applicants should have strong communication skills and a commitment to customer service. No prior hospitality experience is required, but multitasking abilities and basic computer skills are necessary. We offer great benefits and a path for career growth within the hotel.

Qualifications

• Previous hospitality experience is a plus but not required.
• Dependability and ability to multitask in a fast-paced environment.
• Basic computer skills and comfort learning property management software.

Responsibilities

• Answer incoming phone calls promptly and courteously.
• Check guests in and out efficiently while providing a warm welcome.
• Handle guest complaints and requests with professionalism and care.

Skills

Strong communication skills

Commitment to customer service

Ability to multitask

Job description

Courtyard by Marriott - Boone is seeking a Front Desk Guest Service Agent. This role is crucial as the first and last point of contact for guests, providing a warm welcome and ensuring memorable stays.

Applicants should have strong communication skills and a commitment to customer service. No prior hospitality experience is required, but multitasking abilities and basic computer skills are necessary. We offer great benefits and a path for career growth within the hotel.