Luxury Front Desk Supervisor

Kessler Collection; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Tuition Reimbursement

Paid Time Off

Job summary

Grand Bohemian Charleston, Autograph Collection is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service in Charleston’s historic district.

You will supervise check-in/out, handle guest inquiries, onboard staff, and collaborate with other departments to deliver memorable stays. Strong English communication and prior front desk experience are required.

Qualifications

• Prior cash handling experience required.
• High School diploma or GED required.
• Six months front desk experience.
• Strong communication in English.

Responsibilities

• Supervise front desk operations, including check-in/check-out and guest services.
• Lead and motivate the front desk team to provide exceptional service.
• Handle guest inquiries and special requests professionally.
• Train and onboard new front desk staff.
• Ensure accuracy of guest reservations and billing information.
• Collaborate with other departments to elevate guest experiences.
• Maintain a clean, organized front desk area.
• Ensure compliance with hotel policies and procedures.

Skills

Cash handling

Customer service

Front desk experience

Leadership

Team supervision

Communication

Education

High School diploma or GED

Tools

MS Office

PMS system (hotel)

Job description

Grand Bohemian Charleston, Autograph Collection is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service in Charleston’s historic district.

You will supervise check-in/out, handle guest inquiries, onboard staff, and collaborate with other departments to deliver memorable stays. Strong English communication and prior front desk experience are required.