Luxury Guest Experience Host

Kessler-Collection-6864b3fb; Birmingham (AL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Grand Bohemian Mountain Brook, part of Davidson Hospitality Group, seeks aHost/ess to greet guests, seat them, and ensure a memorable dining experience. You will coordinate with kitchen and servers to maintain smooth service and assist guests with reservations and inquiries in a fast-paced luxury setting.

The role requires high energy, excellent communication, and a friendly, professional demeanor. Evening, weekend, and holiday availability is needed.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality and professional appearance.
• Ability to multitask and work in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays.
• Knowledge of reservation systems and basic computer skills.

Responsibilities

• Greet guests with a warm and friendly smile upon arrival.
• Escort guests to tables and manage seating arrangements.
• Provide menus, answer questions, and make recommendations.
• Coordinate with kitchen and servers to ensure timely service.
• Assist with taking reservations and managing the waiting list.
• Maintain a clean and organized host/hostess station.
• Handle guest inquiries and resolve issues or complaints.
• Uphold high standards of professionalism and service excellence.

Skills

Interpersonal skills

Customer service mindset

Strong communication

Multitasking ability

Friendly and outgoing

Professional appearance

Education

High school diploma or equivalent

Tools

Reservation systems

Basic computer skills

Job description

Grand Bohemian Mountain Brook, part of Davidson Hospitality Group, seeks aHost/ess to greet guests, seat them, and ensure a memorable dining experience. You will coordinate with kitchen and servers to maintain smooth service and assist guests with reservations and inquiries in a fast-paced luxury setting.

The role requires high energy, excellent communication, and a friendly, professional demeanor. Evening, weekend, and holiday availability is needed.