Luxury Hotel Front Desk Agent

The Watermark Hotel; McLean (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Watermark Hotel in McLean, Virginia is seeking a dedicated guest service professional responsible for ensuring exceptional service to all guests. This role includes processing check-ins and check-outs, providing information about hotel facilities and local attractions, and responding to guest inquiries professionally and efficiently.

Ideal candidates will have strong communication skills and a commitment to customer satisfaction. Join a team focused on creating memorable experiences in a luxurious setting associated with B. F. Saul Company Hospitality Group.

Qualifications

• Ability to anticipate and respond to guest needs in a friendly manner.
• Knowledge of hotel property and local attractions.
• Experience in processing transactions and reservations.

Responsibilities

• Process check-ins and check-outs for guests.
• Assist guests with reservations and special requests.
• Maximize room revenue through upselling.

Skills

Customer service

Problem-solving

Communication

Job description

The Watermark Hotel in McLean, Virginia is seeking a dedicated guest service professional responsible for ensuring exceptional service to all guests. This role includes processing check-ins and check-outs, providing information about hotel facilities and local attractions, and responding to guest inquiries professionally and efficiently.

Ideal candidates will have strong communication skills and a commitment to customer satisfaction. Join a team focused on creating memorable experiences in a luxurious setting associated with B. F. Saul Company Hospitality Group.