Boutique Front Desk Agent – Elevate Guest Experience

Melrosehoteldc; Washington; On-site; USD 21,000 - 29,000; Part time

Job summary

Melrose Georgetown Hotel is seeking a Front Desk Agent to join our team in Washington, DC. This part-time role includes greeting guests, handling check-ins/outs, and assisting with reservations in a boutique hotel setting.

The position requires guest-focused service, accuracy in cash handling, and familiarity with Front Office procedures. Flexible hours including nights, weekends, and holidays are expected.

Qualifications

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Team player who provides great guest experiences
• Ability to work in an office environment and use a computer

Responsibilities

• Greet and cordially communicate with guests, checking them in and out of the hotel; assist in pre-registration and blocking reservations when necessary.
• Post charges accurately and promptly; ensure correct posting of all charges.
• Maintain complete working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information accurately and securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them appropriately.
• Take same-day reservations and follow cancellation and relocation procedures.

Job description

Melrose Georgetown Hotel is seeking a Front Desk Agent to join our team in Washington, DC. This part-time role includes greeting guests, handling check-ins/outs, and assisting with reservations in a boutique hotel setting.

The position requires guest-focused service, accuracy in cash handling, and familiarity with Front Office procedures. Flexible hours including nights, weekends, and holidays are expected.