Luxury Front Desk Agent — Create Unforgettable Guest Stays

BENCHMARK; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a polished Front Desk Agent to deliver exceptional guest experiences in a luxury setting in Cincinnati. You will manage check-ins/outs, anticipate guest needs, and provide personalized recommendations while collaborating with hotel departments to ensure seamless service.

Ideal candidates bring luxury hospitality experience, outstanding communication, and a flexible schedule to work mornings, evenings, weekends,

Qualifications

• Experience in luxury hotel or high-end customer service preferred.
• Exceptional verbal and written communication skills.
• Strong attention to detail and guest-centric approach.
• Ability to anticipate guest needs and personalize service.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver warm, polished arrival and departure experiences.
• Complete check-ins and check-outs accurately.
• Engage guests in conversation and recommend hotel amenities.
• Collaborate with housekeeping, engineering, F&B, and valet to ensure seamless service.
• Handle payments, deposits, and guest transactions.
• Protect guest privacy and maintain a welcoming front desk and lobby.
• Respond to guest requests with urgency and ownership.
• Uphold Marriott Autograph Collection standards and Forbes Travel Guide expectations.

Skills

Warm, Engaging Presence

Exceptional Communication

Attention to Detail

Problem Solving

Team Oriented

Flexibility

Marriott Experience a Plus

Tools

POS System

Job description

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a polished Front Desk Agent to deliver exceptional guest experiences in a luxury setting in Cincinnati. You will manage check-ins/outs, anticipate guest needs, and provide personalized recommendations while collaborating with hotel departments to ensure seamless service.

Ideal candidates bring luxury hospitality experience, outstanding communication, and a flexible schedule to work mornings, evenings, weekends,