Luxury Front Desk Agent – Cincinnati, Autograph Collection

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for The Lytle Park Hotel, Autograph Collection in Cincinnati. This role focuses on delivering exceptional, personalized guest experiences from check-in to check-out, anticipating needs, and providing thoughtful recommendations to enhance stays.

We value a polished, service-driven individual with a passion for luxury hospitality, strong communication, and a flexible schedule.

Qualifications

• Experience in luxury hospitality preferred.
• Exceptional verbal and written communication skills.
• Strong attention to detail and ability to recognize guest cues.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver a warm, polished arrival and departure experience for every guest.
• Complete check-ins and check-outs accurately and seamlessly while engaging guests.
• Anticipate guest needs and personalize each stay.
• Engage guests with recommendations for hotel amenities, dining, and local experiences in Cincinnati.
• Recognize Marriott Bonvoy members and returning guests.
• Communicate effectively with Housekeeping and other departments to ensure a seamless experience.

Skills

Guest service

Luxury hospitality

Communication skills

Attention to detail

Flexibility

Team player

Discretion

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for The Lytle Park Hotel, Autograph Collection in Cincinnati. This role focuses on delivering exceptional, personalized guest experiences from check-in to check-out, anticipating needs, and providing thoughtful recommendations to enhance stays.

We value a polished, service-driven individual with a passion for luxury hospitality, strong communication, and a flexible schedule.