Front Desk Agent

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for The Lytle Park Hotel, Autograph Collection in Cincinnati. This role focuses on delivering exceptional, personalized guest experiences from check-in to check-out, anticipating needs, and providing thoughtful recommendations to enhance stays.

We value a polished, service-driven individual with a passion for luxury hospitality, strong communication, and a flexible schedule.

Qualifications

• Experience in luxury hospitality preferred.
• Exceptional verbal and written communication skills.
• Strong attention to detail and ability to recognize guest cues.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver a warm, polished arrival and departure experience for every guest.
• Complete check-ins and check-outs accurately and seamlessly while engaging guests.
• Anticipate guest needs and personalize each stay.
• Engage guests with recommendations for hotel amenities, dining, and local experiences in Cincinnati.
• Recognize Marriott Bonvoy members and returning guests.
• Communicate effectively with Housekeeping and other departments to ensure a seamless experience.

Skills

Guest service

Luxury hospitality

Communication skills

Attention to detail

Flexibility

Team player

Discretion

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

What You Will Have An Opportunity To Do

At The Lytle Park Hotel, luxury is found in the details. We are seeking a polished, engaging, and service-driven Front Desk Agent who is passionate about creating exceptional and memorable guest experiences.

As a member of our Front Office team, you will be one of the first and last impressions of The Lytle Park Hotel. This role goes beyond the traditional check-in and check-out experience—you will anticipate guest needs, personalize interactions, and help create the thoughtful moments that define luxury hospitality.

What You’ll Do

• Deliver a warm, polished, and personalized arrival and departure experience for every guest
• Complete check-ins and check-outs accurately and seamlessly while engaging guests in genuine conversation
• Anticipate guest needs and look for opportunities to personalize each stay
• Become knowledgeable about guest preferences, special occasions, and requests to help create memorable experiences
• Provide thoughtful recommendations for hotel amenities, dining, attractions, and experiences throughout Cincinnati
• Recognize and appropriately acknowledge Marriott Bonvoy members and returning guests
• Respond to guest requests and concerns with a sense of urgency, professionalism, and ownership
• Follow through on guest requests to ensure they are fully resolved and expectations are exceeded
• Communicate effectively with Housekeeping, Engineering, Food & Beverage, Valet, and other departments to create a seamless guest experience
• Answer telephone calls using professional luxury service standards
• Accurately process payments, deposits, and other guest transactions
• Maintain an immaculate, organized, and welcoming Front Desk and lobby environment
• Protect guest privacy and confidential information at all times
• Consistently uphold the service standards and expectations of The Lytle Park Hotel, Marriott Autograph Collection, and Forbes Travel Guide
• Seek opportunities to surprise and delight our guests and turn ordinary interactions into memorable moments

What We’re Looking For

Our ideal Front Desk Agent is someone who genuinely enjoys taking care of people and understands that exceptional service is often found in the smallest details.

• Warm, engaging, and professional presence
• Genuine passion for luxury hospitality and creating memorable experiences
• Exceptional verbal and written communication skills
• Strong attention to detail and ability to recognize subtle guest cues
• Ability to anticipate needs rather than simply react to requests
• Confidence handling challenging situations with grace, discretion, and professionalism
• Strong problem-solving skills and a commitment to taking ownership of the guest experience
• Dependable, positive, and team-oriented
• Ability to maintain composure and attention to detail in a fast-paced luxury environment
• Previous luxury hotel, hospitality, or high-end customer service experience preferredMarriott experience is a plus
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays

Compensation

$17.00

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.