Front Desk Agent

BENCHMARK; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a polished Front Desk Agent to deliver exceptional guest experiences in a luxury setting in Cincinnati. You will manage check-ins/outs, anticipate guest needs, and provide personalized recommendations while collaborating with hotel departments to ensure seamless service.

Ideal candidates bring luxury hospitality experience, outstanding communication, and a flexible schedule to work mornings, evenings, weekends,

Qualifications

• Experience in luxury hotel or high-end customer service preferred.
• Exceptional verbal and written communication skills.
• Strong attention to detail and guest-centric approach.
• Ability to anticipate guest needs and personalize service.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver warm, polished arrival and departure experiences.
• Complete check-ins and check-outs accurately.
• Engage guests in conversation and recommend hotel amenities.
• Collaborate with housekeeping, engineering, F&B, and valet to ensure seamless service.
• Handle payments, deposits, and guest transactions.
• Protect guest privacy and maintain a welcoming front desk and lobby.
• Respond to guest requests with urgency and ownership.
• Uphold Marriott Autograph Collection standards and Forbes Travel Guide expectations.

Skills

Warm, Engaging Presence

Exceptional Communication

Attention to Detail

Problem Solving

Team Oriented

Flexibility

Marriott Experience a Plus

Tools

POS System

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!What you will have an opportunity to do:At The Lytle Park Hotel, luxury is found in the details. We are seeking a polished, engaging, and service-driven Front Desk Agent who is passionate about creating exceptional and memorable guest experiences.As a member of our Front Office team, you will be one of the first and last impressions of The Lytle Park Hotel. This role goes beyond the traditional check-in and check-out experience—you will anticipate guest needs, personalize interactions, and help create the thoughtful moments that define luxury hospitality.What You’ll DoDeliver a warm, polished, and personalized arrival and departure experience for every guestComplete check-ins and check-outs accurately and seamlessly while engaging guests in genuine conversationAnticipate guest needs and look for opportunities to personalize each stayBecome knowledgeable about guest preferences, special occasions, and requests to help create memorable experiencesProvide thoughtful recommendations for hotel amenities, dining, attractions, and experiences throughout CincinnatiRecognize and appropriately acknowledge Marriott Bonvoy members and returning guestsRespond to guest requests and concerns with a sense of urgency, professionalism, and ownershipFollow through on guest requests to ensure they are fully resolved and expectations are exceededCommunicate effectively with Housekeeping, Engineering, Food & Beverage, Valet, and other departments to create a seamless guest experienceAnswer telephone calls using professional luxury service standardsAccurately process payments, deposits, and other guest transactionsMaintain an immaculate, organized, and welcoming Front Desk and lobby environmentProtect guest privacy and confidential information at all timesConsistently uphold the service standards and expectations of The Lytle Park Hotel, Marriott Autograph Collection, and Forbes Travel GuideSeek opportunities to surprise and delight our guests and turn ordinary interactions into memorable momentsWhat We’re Looking ForOur ideal Front Desk Agent is someone who genuinely enjoys taking care of people and understands that exceptional service is often found in the smallest details.Warm, engaging, and professional presenceGenuine passion for luxury hospitality and creating memorable experiencesExceptional verbal and written communication skillsStrong attention to detail and ability to recognize subtle guest cuesAbility to anticipate needs rather than simply react to requestsConfidence handling challenging situations with grace, discretion, and professionalismStrong problem-solving skills and a commitment to taking ownership of the guest experienceDependable, positive, and team-orientedAbility to maintain composure and attention to detail in a fast-paced luxury environmentPrevious luxury hotel, hospitality, or high-end customer service experience preferredMarriott experience is a plusAbility to work a flexible schedule, including mornings, evenings, weekends, and holidaysWhat are we looking for?Compensation:$17.00-$19.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.