Luxury Front Office Leader - Guest Experience Champion

Recess Hotels; Savannah (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Company-matched 401(k)

Paid time off and holidays

Complimentary daily team member meal

Two-night hotel stay

Staff discounts

Fitness classes

Job summary

Hotel Bardo Savannah’s Front Office Manager role at LEFT LANE Hospitality Group, LLC leads the day-to-day Front Desk operations, delivering a polished, personalized guest experience in a luxury setting.

Ideal candidates have 2+ years in Front Office or Rooms leadership within luxury hotels, supervisory experience, and a passion for guest personalization. This onsite role reports to the Director and offers growth toward broader Rooms leadership opportunities.

Qualifications

• 2+ years of progressive Front Office or Rooms leadership in luxury, upper-upscale, boutique or full-service hotel environments.
• Previous Front Desk supervisory or management experience.
• Strong passion for luxury service, guest personalization, and creating memorable experiences.
• Career-minded with a desire to grow within Front Office and Rooms leadership.

Responsibilities

• Lead the daily Front Desk operation and ensure a smooth, welcoming arrival and departure experience.
• Maintain a highly visible lobby presence and engage with guests throughout the day.
• Coach, support, and develop Front Desk team members through real-time feedback and training.
• Create personalized guest experiences through thoughtful recognition, amenities, and service recovery.
• Support scheduling, staffing, labor management, and daily Front Desk planning.

Skills

Front Office leadership

Guest service

Team coaching

Communication

Opera PMS experience

Education

Hospitality management degree preferred

Tools

Opera PMS

Job description

Hotel Bardo Savannah’s Front Office Manager role at LEFT LANE Hospitality Group, LLC leads the day-to-day Front Desk operations, delivering a polished, personalized guest experience in a luxury setting.

Ideal candidates have 2+ years in Front Office or Rooms leadership within luxury hotels, supervisory experience, and a passion for guest personalization. This onsite role reports to the Director and offers growth toward broader Rooms leadership opportunities.