Luxury Fragrance Store Lead

The Estee Lauder Companies Inc.; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

DECIEM's AVESTAN in New York seeks an Assistant Store Manager who can lead a luxury team and deliver memorable customer experiences. You will work closely with the Store Manager to inspire staff, uphold premium service standards, and create a welcoming, elevated environment for every guest.

You’ll contribute to building a strong culture, manage day-to-day operations, and ensure the AVESTAN experience shines—positively, pleasantly, and effectively.

Qualifications

• 3+ years of retail or customer service experience, including 1+ years in a supervisory or management role.
• Strong leadership and communication skills, with the ability to coach, motivate, and develop a team.
• Strong commercial and numerical skills, with proficiency in MS Office, particularly Excel and PowerPoint.
• Excellent time management and problem-solving skills, with the ability to prioritise and support daily store operations.
• Strong attention to detail and a passion for delivering exceptional, personalised client experiences.

Responsibilities

• Support the Store Manager in leading and supervising store staff across sales, operations, merchandising, and customer experience.
• Motivate, coach, and develop team members to achieve and exceed KPIs and sales targets.
• Assist with daily and monthly sales reporting and revenue tracking.
• Support recruitment, onboarding, and training of team members in partnership with Recruitment and leadership teams.
• Conduct team briefings, contribute to 1:1s and performance reviews, and provide ongoing feedback and coaching.
• Support employee relations matters and help foster a positive, inclusive workplace culture.
• Assist with store scheduling, payroll adjustments, attendance systems, and PTO management.
• Ensure smooth day-to-day store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
• Maintain high standards of visual merchandising, health & safety, and operational excellence across the store.
• Deliver exceptional customer experiences, support community partnerships and events, and help drive brand engagement.
• Act as the Manager on Duty when required.

Skills

Retail leadership

Customer service

MS Office Excel

Time management

Attention to detail

Tools

Excel

PowerPoint

Job description

DECIEM's AVESTAN in New York seeks an Assistant Store Manager who can lead a luxury team and deliver memorable customer experiences. You will work closely with the Store Manager to inspire staff, uphold premium service standards, and create a welcoming, elevated environment for every guest.

You’ll contribute to building a strong culture, manage day-to-day operations, and ensure the AVESTAN experience shines—positively, pleasantly, and effectively.