Assistant Store Manager - AVESTAN - Elizabeth St

Estée Lauder Companies; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

DECIEM's AVESTAN in New York seeks an Assistant Store Manager who can lead a luxury team and deliver memorable customer experiences. You will work closely with the Store Manager to inspire staff, uphold premium service standards, and create a welcoming, elevated environment for every guest.

You’ll contribute to building a strong culture, manage day-to-day operations, and ensure the AVESTAN experience shines—positively, pleasantly, and effectively.

Qualifications

• 3+ years of retail or customer service experience, including 1+ years in a supervisory or management role.
• Strong leadership and communication skills, with the ability to coach, motivate, and develop a team.
• Strong commercial and numerical skills, with proficiency in MS Office, particularly Excel and PowerPoint.
• Excellent time management and problem-solving skills, with the ability to prioritise and support daily store operations.
• Strong attention to detail and a passion for delivering exceptional, personalised client experiences.

Responsibilities

• Support the Store Manager in leading and supervising store staff across sales, operations, merchandising, and customer experience.
• Motivate, coach, and develop team members to achieve and exceed KPIs and sales targets.
• Assist with daily and monthly sales reporting and revenue tracking.
• Support recruitment, onboarding, and training of team members in partnership with Recruitment and leadership teams.
• Conduct team briefings, contribute to 1:1s and performance reviews, and provide ongoing feedback and coaching.
• Support employee relations matters and help foster a positive, inclusive workplace culture.
• Assist with store scheduling, payroll adjustments, attendance systems, and PTO management.
• Ensure smooth day-to-day store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
• Maintain high standards of visual merchandising, health & safety, and operational excellence across the store.
• Deliver exceptional customer experiences, support community partnerships and events, and help drive brand engagement.
• Act as the Manager on Duty when required.

Skills

Retail leadership

Customer service

MS Office Excel

Time management

Attention to detail

Tools

Excel

PowerPoint

Job description

WHAT ON EARTH IS AVESTAN?

AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas.

It is a destination where customers can explore, discover, and connect in. It's home to a single fragrance, and in a space where we create unique and immersive shopping experiences.

WHAT WE'RE LOOKING FOR

AVESTAN’s Assistant Store Manager is a Human Leader with the art of creating memorable experiences.

As an Assistant Store Manager joining our team in New York, you’ll play a key role in bringing the AVESTAN experience to life. Working closely with the Store Manager, you’ll help lead and inspire the team, deliver the highest standards of customer service, and create a welcoming, elevated environment for every customer.

You’ll contribute to building a strong team culture, supporting day-to-day store operations, and ensuring the store consistently reflects the AVESTAN experience – positively, pleasantly, and effectively.

This is a full-time role. This is a Fixed-Term Contract ending in November 2027.

WHAT YOU'D BE DOING IN THIS ROLE

• Support the Store Manager in leading and supervising store staff across sales, operations, merchandising, and customer experience.
• Motivate, coach, and develop team members to achieve and exceed KPIs and sales targets.
• Assist with daily and monthly sales reporting and revenue tracking.
• Support recruitment, onboarding, and training of team members in partnership with Recruitment and leadership teams.
• Conduct team briefings, contribute to 1:1s and performance reviews, and provide ongoing feedback and coaching.
• Support employee relations matters and help foster a positive, inclusive workplace culture.
• Assist with store scheduling, payroll adjustments, attendance systems, and PTO management.
• Ensure smooth day-to-day store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
• Maintain high standards of visual merchandising, health & safety, and operational excellence across the store.
• Deliver exceptional customer experiences, support community partnerships and events, and help drive brand engagement.
• Act as the Manager on Duty when required.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• 3+ years of retail or customer service experience, including 1+ years in a supervisory or management role, ideally within luxury, fragrance, beauty, fashion, or premium retail.
• Strong leadership and communication skills, with the ability to coach, motivate, and develop a team.
• Strong commercial and numerical skills, with proficiency in MS Office, particularly Excel and PowerPoint.
• Excellent time management and problem-solving skills, with the ability to prioritise and support daily store operations.
• Strong attention to detail and a passion for delivering exceptional, personalised client experiences.

BUILDING GROWTH TO POWER GOOD

We are a people-first company that lives by our core values to…

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we've been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We're still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.