Luxury Food & Beverage Supervisor — Guest Experience Leader

Pacific Hotel Management, LLC; Monterey (CA); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off

Hotel Travel Discounts

Training & Development Opportunities

Associate Recognition Programs

Educational Assistance Programs

Job summary

InterContinental The Clement Monterey in Monterey, CA seeks a hands-on Food & Beverage Supervisor to lead daily operations across the Restaurant, Bar, Room Service and Banquet teams while mentoring associates and driving guest satisfaction in a luxury setting.

The role is part of the Food & Beverage leadership team, focusing on service excellence, health and safety standards, scheduling, training, cost control, and collaboration with culinary and hotel leadership to ensure seamless operations.

Qualifications

• Minimum 1–2 years of Food & Beverage leadership or hotel supervisory experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and remain organized in a high-volume environment.
• Knowledge of restaurant and banquet operations preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Food Handler Certification and alcohol awareness certification required or ability to obtain upon hire.

Responsibilities

• Supervise daily Food & Beverage and Banquet operations.
• Support and mentor restaurant, bar, room service, and banquet associates.
• Ensure exceptional guest service and uphold luxury hospitality standards.
• Assist with scheduling, training, coaching, and associate development.
• Monitor food and beverage quality, presentation, and service standards.
• Support banquet functions, special events, and group operations.
• Assist with beverage inventory, ordering, mini bar operations, and cost control.
• Help maintain health, safety, sanitation, and alcohol compliance standards.
• Resolve guest concerns professionally and proactively.
• Collaborate with culinary and hotel leadership teams to ensure seamless operations.

Skills

Leadership

Guest service

Multitasking

Communication

Tools

MICROS

Delphi

OpenTable

Job description

InterContinental The Clement Monterey in Monterey, CA seeks a hands-on Food & Beverage Supervisor to lead daily operations across the Restaurant, Bar, Room Service and Banquet teams while mentoring associates and driving guest satisfaction in a luxury setting.

The role is part of the Food & Beverage leadership team, focusing on service excellence, health and safety standards, scheduling, training, cost control, and collaboration with culinary and hotel leadership to ensure seamless operations.