Luxury Concierge: Craft Unforgettable Guest Experiences

InterContinental The Clement Monterey; Cannery Row (CA); Presencial; USD 41 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Educational Assistance Program

Training and Career Development

Associate Recognition Programs and Sp?

IHG Employee Travel Discounts

Team-oriented work environment

Resumo da oferta

InterContinental The Clement Monterey is seeking a friendly Concierge to welcome guests and tailor personalized experiences from arrival through departure at our luxury hotel in Monterey, CA. The successful candidate will provide trusted recommendations for dining, attractions, and transportation while coordinating with hotel departments to ensure seamless service and memorable guest moments.

We value hospitality-focused professionals with excellent communication, organization, and a calm,

Qualificações

• Minimum of two (2) years of customer service experience in hospitality or a related field.
• Previous Concierge or luxury guest service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Proficiency with Microsoft Office and hotel property management systems preferred.
• Multilingual abilities are a plus.
• Knowledge of Monterey Peninsula attractions, dining, and cultural experiences is highly desirable.

Responsabilidades

• Provide personalized guest services and recommendations for local dining, attractions, transportation, and entertainment.
• Assist guests with reservations, special requests, and transportation arrangements.
• Coordinate seamlessly with Front Office, Housekeeping, Bell Services, and other hotel departments to exceed guest expectations.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain extensive knowledge of hotel amenities, local events, and Monterey area attractions.
• Assist with VIP guest arrangements and special amenities.
• Handle guest inquiries via phone, email, radio communication, and in person.
• Uphold InterContinental brand standards and deliver exceptional service at every guest interaction.

Conhecimentos

Customer service

Hospitality

Communication

Multitasking

Microsoft Office

PMS systems

Multilingual

Ferramentas

Property Management System (PMS)

Microsoft Office

Descrição da oferta de emprego

InterContinental The Clement Monterey is seeking a friendly Concierge to welcome guests and tailor personalized experiences from arrival through departure at our luxury hotel in Monterey, CA. The successful candidate will provide trusted recommendations for dining, attractions, and transportation while coordinating with hotel departments to ensure seamless service and memorable guest moments.

We value hospitality-focused professionals with excellent communication, organization, and a calm,