Luxury Concierge — Guest Experience Specialist

Pacific Hotel Management, LLC; Monterey (CA); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Educational Assistance Program

Training & Career Development

Recognition Programs & Events

IHG Employee Travel Discounts

Team-oriented work environment

Job summary

InterContinental The Clement Monterey in Monterey, CA is seeking a polished Concierge to welcome guests, offer personalized recommendations, and arrange reservations in a fast-paced luxury setting.

As part of Pacific Hotel Management, LLC, you will collaborate with Front Office, Housekeeping, and other departments to ensure elevated guest experiences. Knowledge of local attractions and exceptional service are essential.

Qualifications

• Minimum of two (2) years of customer service experience in hospitality or a related field.
• Previous Concierge or luxury guest service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Proficiency with Microsoft Office and hotel property management systems preferred.
• Multilingual abilities are a plus.
• Knowledge of Monterey Peninsula attractions, dining, and cultural experiences is highly desirable.

Responsibilities

• Provide personalized guest services and recommendations for local dining, attractions, transportation, and entertainment.
• Assist guests with reservations, special requests, and transportation arrangements.
• Coordinate seamlessly with Front Office, Housekeeping, Bell Services, and other hotel departments to exceed guest expectations.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain extensive knowledge of hotel amenities, local events, and Monterey area attractions.
• Assist with VIP guest arrangements and special amenities.
• Handle guest inquiries via phone, email, radio communication, and in person.
• Uphold InterContinental brand standards and deliver exceptional service at every guest interaction.

Skills

Customer service

Verbal and written communication

Multilingual abilities

Organizational skills

Calm under pressure

Tools

Microsoft Office

Hotel PMS

Job description

InterContinental The Clement Monterey in Monterey, CA is seeking a polished Concierge to welcome guests, offer personalized recommendations, and arrange reservations in a fast-paced luxury setting.

As part of Pacific Hotel Management, LLC, you will collaborate with Front Office, Housekeeping, and other departments to ensure elevated guest experiences. Knowledge of local attractions and exceptional service are essential.