Housekeeping Supervisor: Lead Hotel Team, Guest Excellence

InterContinental The Clement Monterey; Monterey (CA); Vor Ort; USD 32.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

Educational assistance

Professional development

Hotel travel discounts

Zusammenfassung

InterContinental The Clement Monterey is hiring a Housekeeping Supervisor / Team Leader at $26.50 per hour in Monterey, CA. This full-time role oversees daily guestroom inspections, trains staff, coordinates room assignments, and ensures top hotel standards.

The position requires leadership, excellent communication, and flexibility to work weekends and holidays. The ideal candidate has supervisory experience in housekeeping, strong organizational skills, and a focus on guest satisfaction.

Qualifikationen

• High school diploma or equivalent required; some college preferred.
• Minimum of one year of housekeeping supervisory experience or two years of Room Attendant, Laundry, or equivalent hospitality experience.
• Guestroom inspection and hotel quality assurance experience preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate, train, and develop associates while fostering teamwork.
• Excellent attention to detail and commitment to guest satisfaction.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask, prioritize responsibilities, and adapt to changing business demands.
• Professional communication skills in English; bilingual English/Spanish preferred.
• Flexible availability, including weekends and holidays.

Aufgaben

• Inspect approximately 50–75 guestrooms daily, depending on business demands, to ensure cleanliness, presentation, and compliance with hotel and IHG brand standards.
• Monitor the cleanliness and overall condition of guestrooms, public areas, and assigned workspaces.
• Coordinate daily room assignments, prioritize guest arrivals, and monitor room readiness.
• Train, coach, and support Housekeeping associates to maintain quality, productivity, and departmental expectations.
• Communicate room status, maintenance concerns, and guest requests with the Front Desk, Engineering, and Housekeeping Management.
• Identify and address deficiencies, provide constructive feedback, and ensure timely follow-up.
• Respond professionally to guest requests and concerns to ensure satisfaction.
• Monitor housekeeping supplies, equipment, and inventory to maintain organization and operational efficiency.
• Assist with VIP room preparations, deep-cleaning projects, and special assignments.
• Reinforce safety procedures, departmental policies, and established operating standards.
• Provide hands‑on assistance with housekeeping duties as needed.

Kenntnisse

Leadership

Supervision

Communication

Organizational skills

Problem-solving

Multitasking

Team development

English proficiency

Ausbildung

High school diploma or equivalent

Some college preferred

Jobbeschreibung

InterContinental The Clement Monterey is hiring a Housekeeping Supervisor / Team Leader at $26.50 per hour in Monterey, CA. This full-time role oversees daily guestroom inspections, trains staff, coordinates room assignments, and ensures top hotel standards.

The position requires leadership, excellent communication, and flexibility to work weekends and holidays. The ideal candidate has supervisory experience in housekeeping, strong organizational skills, and a focus on guest satisfaction.