Luxury Field Sales Associate: In-Home Growth

The RealReal, Inc.; Portland (OR); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Uncapped commission

Elite Club Trip

Monthly sales contests

Employee Stock Purchase Plan

401K with company match

Medical, dental & vision insurance

Paid parental leave

9 paid company holidays

Flexible time off

Job summary

The RealReal, Inc. is seeking an Associate Luxury Resale Advisor to drive new business and reactivate lapsed consignor relationships through in-home appointments and strategic outreach.

You will cultivate relationships, guide clients on when to consign, and leverage luxury market expertise to maximize consignor returns. Travel is a core part of this field-based role, with a focus on building a scalable book of business and delivering a high-touch client experience.

Qualifications

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce).
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
• Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
• Customer-obsessed with a passion for luxury, fashion, and sustainability.
• Willing and able to travel more than 70% within the designated market.

Responsibilities

• Client Outreach: Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
• Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors.
• Sales Performance: Consistently meet or exceed monthly quotas by driving new business growth, reactivation results, and key performance metrics that contribute to overall revenue growth.
• Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
• Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
• Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
• Field Work: Spend the majority of time, over 70%, in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

Skills

CRM proficiency (Salesforce)

Self-starter

Ownership mindset

Independent work

Client relationship skills

Communication (verbal & written)

Travel readiness

Tools

Salesforce

Job description

The RealReal, Inc. is seeking an Associate Luxury Resale Advisor to drive new business and reactivate lapsed consignor relationships through in-home appointments and strategic outreach.

You will cultivate relationships, guide clients on when to consign, and leverage luxury market expertise to maximize consignor returns. Travel is a core part of this field-based role, with a focus on building a scalable book of business and delivering a high-touch client experience.