Luxury Fashion Sales Associate — Personal Styling

Tapestry (Coach/Kate Spade); Springfield (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Coach is seeking a Sales Associate to act as the front-line ambassador, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

You will build lasting client relationships, drive sales through cross-selling and upselling, and use mobile POS and clienteling tools to capture data and encourage repeat purchases. Collaboration and adaptability are essential in this fast-paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).

Skills

Sales experience

Luxury retail

Clienteling

POS operation

English proficiency

Live-stream shopping

Tools

POS systems

Mobile POS

Social platforms

Job description

Coach is seeking a Sales Associate to act as the front-line ambassador, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

You will build lasting client relationships, drive sales through cross-selling and upselling, and use mobile POS and clienteling tools to capture data and encourage repeat purchases. Collaboration and adaptability are essential in this fast-paced environment.