Luxury F&B Floor Supervisor - Guest Experience Leader

Crosby Hotel Llc; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

Life insurance

Staff events

Job summary

The Whitby Hotel in New York is seeking a polished, guest-focused F&B Floor Manager to lead service in our restaurant. You will supervise day-to-day floor operations, support room service and events, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals.

Lead from the floor with a visible presence, ensure personalized guest experiences, and coach a talented team while maintaining strong financial controls and compliance with safety standards.

Qualifications

• 2+ years of F&B supervisory or management experience in luxury settings in NYC.
• Strong guest service mindset with a professional presentation.
• Ability to coach and develop a high-performing team.
• Proficiency with MS Office and POS systems (Micros/Aloha).

Responsibilities

• Lead the restaurant floor with visible leadership and direction of the service team.
• Ensure guest needs are met with personalized experiences based on guest history.
• Brief team on VIPs and preferences; build rapport with regular guests.
• Handle guest feedback per company standards; report to F&B Manager.
• Record guest preferences for future visits; seek service improvements.
• Manage weekly payroll, schedules, and monthly sales reports; control costs.

Skills

Guest service

Leadership

Communication

Coaching

Restaurant operations

Tools

POS systems Micros/Aloha

MS Office

Job description

The Whitby Hotel in New York is seeking a polished, guest-focused F&B Floor Manager to lead service in our restaurant. You will supervise day-to-day floor operations, support room service and events, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals.

Lead from the floor with a visible presence, ensure personalized guest experiences, and coach a talented team while maintaining strong financial controls and compliance with safety standards.