F&B Floor Manager at The Whitby Hotel

Crosby Hotel Llc; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

Life insurance

Staff events

Job summary

The Whitby Hotel in New York is seeking a polished, guest-focused F&B Floor Manager to lead service in our restaurant. You will supervise day-to-day floor operations, support room service and events, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals.

Lead from the floor with a visible presence, ensure personalized guest experiences, and coach a talented team while maintaining strong financial controls and compliance with safety standards.

Qualifications

• 2+ years of F&B supervisory or management experience in luxury settings in NYC.
• Strong guest service mindset with a professional presentation.
• Ability to coach and develop a high-performing team.
• Proficiency with MS Office and POS systems (Micros/Aloha).

Responsibilities

• Lead the restaurant floor with visible leadership and direction of the service team.
• Ensure guest needs are met with personalized experiences based on guest history.
• Brief team on VIPs and preferences; build rapport with regular guests.
• Handle guest feedback per company standards; report to F&B Manager.
• Record guest preferences for future visits; seek service improvements.
• Manage weekly payroll, schedules, and monthly sales reports; control costs.

Skills

Guest service

Leadership

Communication

Coaching

Restaurant operations

Tools

POS systems Micros/Aloha

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

F&B Floor Manager at The Whitby Hotel

F & B Adminstrator New York, NY, US

Salary Range: $70,000.00 To $75,000.00 Annually

About the role

The Whitby Hotel is looking for a polished, guest-focused Restaurant Supervisor to lead service in our restaurant. You will manage day-to-day floor operations, support room service and special events as needed, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals.

What you’ll do

• Lead from the floor with a constant, visible presence, supporting and directing the service team
• Make sure every guest’s needs are met and exceeded, using guest history to create personalized experiences
• Brief the team on VIPs and their preferences, and build lasting rapport with regular guests
• Handle guest feedback and complaints to company standards, following through and reporting to the F&B Manager or Duty Manager
• Record guest preferences so they are carried out on future visits
• Look for ways to improve service and procedures

Team leadership and development

• Help the F&B Manager recruit and retain talented team members
• Lead pre-service meetings and provide one-on-one coaching
• Maintain and update training manuals and onboarding materials
• Conduct performance appraisals for all restaurant team members twice a year
• Identify training needs and organize training to meet them
• Make sure the team has excellent product and menu knowledge
• Maintain high standards of discipline and run an ongoing staff incentive program

Finance and administration

• Prepare weekly payroll and staff schedules for the restaurant
• Produce a monthly report covering sales, staffing, training, and new ideas
• Drive the team to meet monthly budgets while controlling costs, particularly payroll
• Assist with monthly stock takes and resolve discrepancies
• Complete daily opening and closing paperwork, reporting, and health department checklists
• Ensure cash handling follows company standards and all legal requirements are met

What we’re looking for

• At least 2 years of F&B supervisory or management experience in a luxury hotel or fine dining restaurant in New York City
• A natural role model with excellent guest contact skills and personal presentation
• Confident, positive coaching and communication style
• NYC Food Protection Certificate, or the ability to obtain one
• TIPS certification is a plus
• Proficiency in Microsoft Office, including building spreadsheets
• Experience with POS systems such as Micros or Aloha
• Flexibility to work evenings, weekends, and holidays

What we offer

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Holiday staff parties and staff appreciation events