F&B Floor Manager at The Whitby Hotel

Crosby Hotel LLC; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Insurance plans

Staff events

Job summary

The Whitby Hotel, managed by Crosby-Hotel-LLC, seeks a polished F&B Floor Manager to lead service on the floor, support room service and events, and motivate the team to meet guest and budget expectations.

You will manage day-to-day floor operations, lead the F&B team, and ensure exceptional guest experiences while maintaining cost controls and staffing needs.

Qualifications

• Minimum 2 years of F&B supervisory or management experience in a luxury hotel or fine dining NYC.
• Excellent guest service and presentation.
• Strong coaching and communication skills.
• NYC Food Protection Certificate, or ability to obtain one.
• TIPS certification is a plus.
• Proficient Microsoft Office, including spreadsheets.
• Experience with POS systems such as Micros or Aloha.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Lead the floor with a visible presence, supporting the service team.
• Ensure guest needs are met and personalized using guest history.
• Brief on VIPs and preferences; build rapport with regulars.
• Handle guest feedback according to standards; report to F&B Manager or Duty Manager.
• Record guest preferences for future visits.
• Identify training needs and organize training to meet them.
• Maintain and update training manuals and onboarding materials.
• Conduct performance appraisals for all restaurant team members twice a year.
• Maintain high standards of discipline and run an ongoing staff incentive program.

Skills

F&B supervision

Guest service excellence

Team leadership

Payroll budgeting

Education

NYC Food Protection Certificate

Tools

POS: Micros

POS: Aloha

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

F&B Floor Manager at The Whitby Hotel

F & B Adminstrator New York, NY, US

Salary Range: $70,000.00 To $75,000.00 Annually

About the role

The Whitby Hotel is looking for a polished, guest-focused Restaurant Supervisor to lead service in our restaurant. You will manage day-to-day floor operations, support room service and special events as needed, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals.

What you’ll do

• Lead from the floor with a constant, visible presence, supporting and directing the service team
• Make sure every guest’s needs are met and exceeded, using guest history to create personalized experiences
• Brief the team on VIPs and their preferences, and build lasting rapport with regular guests
• Handle guest feedback and complaints to company standards, following through and reporting to the F&B Manager or Duty Manager
• Record guest preferences so they are carried out on future visits
• Look for ways to improve service and procedures

Team leadership and development

• Help the F&B Manager recruit and retain talented team members
• Lead pre-service meetings and provide one-on-one coaching
• Maintain and update training manuals and onboarding materials
• Conduct performance appraisals for all restaurant team members twice a year
• Identify training needs and organize training to meet them
• Make sure the team has excellent product and menu knowledge
• Maintain high standards of discipline and run an ongoing staff incentive program

Finance and administration

• Prepare weekly payroll and staff schedules for the restaurant
• Produce a monthly report covering sales, staffing, training, and new ideas
• Drive the team to meet monthly budgets while controlling costs, particularly payroll
• Assist with monthly stock takes and resolve discrepancies
• Complete daily opening and closing paperwork, reporting, and health department checklists
• Ensure cash handling follows company standards and all legal requirements are met

What we’re looking for

• At least 2 years of F&B supervisory or management experience in a luxury hotel or fine dining restaurant in New York City
• A natural role model with excellent guest contact skills and personal presentation
• Confident, positive coaching and communication style
• NYC Food Protection Certificate, or the ability to obtain one
• TIPS certification is a plus
• Proficiency in Microsoft Office, including building spreadsheets
• Experience with POS systems such as Micros or Aloha
• Flexibility to work evenings, weekends, and holidays

What we offer

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Holiday staff parties and staff appreciation events