Luxury F&B Executive Assistant — VIP Service & Admin

Novotel & ibis Balikpapan; California; On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals per shift

Employee travel program discounts

Wellness platform for wellbeing

Job summary

Fairmont Jasper Park Lodge is seeking a dedicated hospitality professional to join our Front Office and Guest Services team. You will deliver consistent, friendly service and collaborate with F&B and Kitchen leaders to meet standards and budgets.

The role emphasizes reporting, administrative support, and proactive communication across departments. Candidates should bring hospitality education and strong organizational and problem‑solving skills.

Qualifications

• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work independently as well as in a team.

Responsibilities

• Consistently offers professional, engaging and friendly service.
• Follow departmental policies, procedures and service standards.
• Collaborate with restaurant and kitchen teams to achieve goals.
• Prepare weekly, monthly, and annual reports as required.
• Provide administrative support to F&B & Kitchen teams.

Skills

Excellent communication

Organizational skills

Problem solving

Team player

Ability to work under pressure

Education

Hospitality diploma/degree

First Aid certification (asset)

Train the Trainer / Interaction Management (asset)

Tools

Opera PMS

Opera Sales & Catering

Job description

Fairmont Jasper Park Lodge is seeking a dedicated hospitality professional to join our Front Office and Guest Services team. You will deliver consistent, friendly service and collaborate with F&B and Kitchen leaders to meet standards and budgets.

The role emphasizes reporting, administrative support, and proactive communication across departments. Candidates should bring hospitality education and strong organizational and problem‑solving skills.