Front Office Supervisor (Lake Louise)

The Job Resource Centre; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Post Hotel & Spa in Lake Louise seeks a Front Desk Supervisor to lead daily front desk operations and ensure guests receive outstanding service from arrival to departure.

You will train Front Office Agents, handle reservations, and coordinate with F&B and Conference teams; maintain knowledge of rates, packages, and property details.

Qualifications

• Front desk leadership experience in a hotel setting.
• Strong guest service and communication skills.
• Ability to train and coach Front Office staff.

Responsibilities

• Oversee daily front desk operations in accordance with hotel policies.
• Greet guests warmly and resolve concerns promptly.
• Support Front Desk team and report to Front Office Manager.
• Train Front Office Agents to deliver high-quality service.
• Maintain knowledge of property, rates, packages.
• Handle reservations, billing, and group/wedding/corporate setup.

Skills

Customer service

Team leadership

Communication

Conflict resolution

Tools

Opera PMS

Job description

The Post Hotel & Spa, nestled in the breathtaking Canadian Rockies at Lake Louise, is part of the prestigious Canadian Rocky Mountain Resorts family. Renowned for its luxurious accommodations and award-winning wine cellar, our hotel offers an exceptional experience for guests seeking relaxation and adventure in a stunning natural setting.

Summary

We are seeking a dedicated Front Desk Supervisor to join our team at The Post Hotel & Spa. This role is pivotal in ensuring that our guests receive outstanding service from the moment they arrive until their departure.

Duties and Responsibilities:

• Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
• Greet all guests in a friendly manner at all times.
• Support the Front Desk team in handling guest issues and complaints.
• Provide regular feedback on team performance to the Front Office Manager.
• Assist with the initial and ongoing training of Front Office Agents to help them achieve a high quality of service.
• Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
• Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
• Book room reservations, both over the phone and at the Front Desk.
• Provide coverage for all Front Desk shifts as required, including Night Audit
• Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
• Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
• Organize rooming lists for tour groups, weddings and corporate functions.
• Set up all the billing and packages for groups and weddings.
• Complete all Opera system duties.
• Other duties as required.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.