Food & Beverage Executive Assistant (Maternity Coverage – 12 Months)

Novotel & ibis Balikpapan; California; In loco; USD 40.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Subsidized staff accommodation

Complimentary meals per shift

Employee travel program discounts

Wellness platform for wellbeing

Descrizione del lavoro

Fairmont Jasper Park Lodge is seeking a dedicated hospitality professional to join our Front Office and Guest Services team. You will deliver consistent, friendly service and collaborate with F&B and Kitchen leaders to meet standards and budgets.

The role emphasizes reporting, administrative support, and proactive communication across departments. Candidates should bring hospitality education and strong organizational and problem‑solving skills.

Competenze

• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work independently as well as in a team.

Mansioni

• Consistently offers professional, engaging and friendly service.
• Follow departmental policies, procedures and service standards.
• Collaborate with restaurant and kitchen teams to achieve goals.
• Prepare weekly, monthly, and annual reports as required.
• Provide administrative support to F&B & Kitchen teams.

Conoscenze

Excellent communication

Organizational skills

Problem solving

Team player

Ability to work under pressure

Formazione

Hospitality diploma/degree

First Aid certification (asset)

Train the Trainer / Interaction Management (asset)

Strumenti

Opera PMS

Opera Sales & Catering

Descrizione del lavoro

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

What you will be doing:

Reporting to theAssistant Director of Food&Beverageresponsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Liaise with Assistant Director of F&B & Executive Chef to ensure we are achieving our VOG, LQA, and Budget
• Participate in the creation, implementation and follow up on action plans related to EES feedback
• Collaborate with Restaurant Outlet Managers & Sous Chefs to ensure that each outlet’s vision and goals are achieved
• Effectively communicates the offering for all food and beverage outlets within the hotel
• Assists in the development of menu packages to drive outlet business
• Active participation in department head and F&Band Kitchen departmental meetings, team building efforts and other activities
• Ensure that VIP profile and requests are distributed to the F&B & Kitchen operations team
• Ensure all allergy and special dietary requests are communicated to the F&B & Kitchen operations team
• Prepare weekly, monthly, quarterly and annual reports as required
• Providing administrative support to the F&B & Kitchen teams.
• Monitoring and maintaining payroll, vacation and statutory holiday records for the F&B & Kitchen department.
• Manage employee files and make sure all appropriate paperwork is completed
• Attending meetings as minute-taker
• Posting and updating all information in departments and on communication board, and maintaining these spaces
• Further developing and maintaining a constructive, harmonious and communicative working relationship between departments
• Coordinate menu design and marketing efforts of printing and distribution in a timely manner
• Follow all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

Your experience and skills include:

• Knowledge of the duties of all Front Office and Guest Services areas
• Knowledge of F&B operations required
• Proficiency in Opera PMS required
• Proficiency in Opera Sales & Catering an asset
• Hospitality diploma/degree is an asset
• Current First Aid certification an asset
• Completion of Train the Trainer, Interaction Management an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently as well as cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

• Annual salary of $57,000 - $60,000/year
• Subsidized staff accommodationassistanceprovided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]