Luxury Express Service Advisor - Fast, Trusted Vehicle Care

Continental-Auto-Group; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer Paid Dental Insurance

Employer Paid Medical Insurance

Health Savings Account Contribution

Parental Leave

401k Matching

Paid Time Off

Holiday Bonuses

Employee Vehicle Purchase Program

Job summary

Mercedes‑Benz of Austin is seeking an Express Service Advisor to greet customers, listen to their concerns, and determine the service required. You will prepare repair orders and estimate costs, then obtain customer authorization for additional repairs as needed.

The role emphasizes strong communication, a professional appearance, and a focus on customer satisfaction. Compensation is commission-based with potential earnings between $60k and $80k per year.

Qualifications

• Minimum 1 year of main line advisor experience.
• Read and interpret documents such as safety rules and manuals.
• Professional appearance and demeanor at all times.
• Punctuality in reporting to work.
• Strong communication in person, writing and over the telephone.

Responsibilities

• Greet customers and determine service needs.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and repair order charges to customers.
• Advise customers on maintenance and additional needed service.
• Maintain high customer satisfaction and handle inquiries.

Skills

Customer service

Communication

Sales ability

Punctuality

Education

AA degree or equivalent

Tools

iPad usage

Job description

Mercedes‑Benz of Austin is seeking an Express Service Advisor to greet customers, listen to their concerns, and determine the service required. You will prepare repair orders and estimate costs, then obtain customer authorization for additional repairs as needed.

The role emphasizes strong communication, a professional appearance, and a focus on customer satisfaction. Compensation is commission-based with potential earnings between $60k and $80k per year.