Express Service Advisor: Fast, Friendly Auto Care

NORTH AUSTIN NISSAN LLC; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Commission + Bonuses

Training pay (first 30 days)

Bi-weekly pay

Employer Paid Medical Insurance

Paid time off

Job summary

North Austin Nissan LLC is hiring an Express Service Advisor to create a high-quality customer experience by guiding routine maintenance and repairs. You will identify problems, prepare repair orders with estimates, and communicate effectively with customers to manage expectations and ensure satisfaction.

The position offers commission plus bonuses, training pay for the first 30 days, and bi-weekly pay, with shifts from 7:00 am to 7:00 pm Monday through Friday and 7:00 am to 6:00 pm Saturday;

Qualifications

• Minimum 1 year of Service Advisor or relevant experience.
• Professional appearance and demeanor at all times.
• Customer service oriented and focused on satisfaction.
• Willing to work long hours and weekends; valid driver's license for at least 1 year.

Responsibilities

• Advise customers about necessary service for routine maintenance.
• Identify mechanical problems by questioning customers or inspecting the vehicle.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and charges to customers; obtain signatures and payment method.
• Monitor progress; communicate changes and obtain authorization for further repairs.
• Maintain high customer satisfaction and handle inquiries about appointments and work in process.

Skills

Customer service

Communication

Sales

Punctuality

Multitasking

Organized

Job description

North Austin Nissan LLC is hiring an Express Service Advisor to create a high-quality customer experience by guiding routine maintenance and repairs. You will identify problems, prepare repair orders with estimates, and communicate effectively with customers to manage expectations and ensure satisfaction.

The position offers commission plus bonuses, training pay for the first 30 days, and bi-weekly pay, with shifts from 7:00 am to 7:00 pm Monday through Friday and 7:00 am to 6:00 pm Saturday;