Automotive Service Advisor: High Earnings & Career Growth

Group 1 Automotive; Shreveport (LA); Hybrid; USD 56,000 - 134,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical, dental, and vision insurance

Paid time off and holidays

Employee vehicle purchase program

Ongoing training and careerdevelopment

Opportunities for advancement

Supportive team environment

Job summary

Mercedes-Benz of Shreveport, part of Group 1 Automotive, seeks an Experienced Service Advisor to join the high-performing service team. You will be the primary liaison between customers and the service department, documenting needs, scheduling repairs, and communicating costs and timelines.

The role emphasizes delivering a world-class ownership experience to uphold the luxury brand standard. Ideal candidates have a proven track record in customer service, sales of maintenance and repair, and

Qualifications

• 2+ years of automotive Service Advisor experience in a dealership environment.
• Strong customer service and relationship-building skills.
• Proven ability to sell maintenance and repair recommendations.
• Excellent verbal and written communication skills; multitasking in a fast-paced environment.
• Proficiency with dealership management systems and service software.
• Valid driver's license with an acceptable driving record.
• Professional appearance and demeanor consistent with a luxury automotive brand.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule appointments and manage service workflow efficiently.
• Prepare repair orders and ensure accurate service write-ups.
• Communicate repair recommendations, maintenance needs, and associated costs to customers.
• Maintain regular communication with customers regarding vehicle status and completion timelines.
• Coordinate with technicians and service management to ensure efficient repairs.
• Review completed repairs with customers and explain services performed.
• Upsell recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Deliver an exceptional customer experience that promotes loyalty and repeat business.
• Resolve customer concerns professionally and in a timely manner.
• Maintain CSI goals and departmental performance standards.

Skills

Customer service

Sales of maintenance

Communication

Multitasking

DMS proficiency

Tools

DMS software

Service software

Job description

Mercedes-Benz of Shreveport, part of Group 1 Automotive, seeks an Experienced Service Advisor to join the high-performing service team. You will be the primary liaison between customers and the service department, documenting needs, scheduling repairs, and communicating costs and timelines.

The role emphasizes delivering a world-class ownership experience to uphold the luxury brand standard. Ideal candidates have a proven track record in customer service, sales of maintenance and repair, and