Luxury EV Delivery Specialist | Customer-Focused & Tech-Savvy

Lucid Motors; McLean (VA); On-site; USD 2,066,000 - 3,582,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Paid time off accrual

Job summary

Lucid Motors in McLean, VA is seeking a Delivery Associate to coordinate customer vehicle deliveries and ensure readiness for appointments. You’ll guide owners through features, tailor experiences, and handle lease-end returns while maintaining accurate documentation.

Successful candidates will have 2–5 years of customer-facing experience, strong interpersonal and organizational skills, and comfort with Salesforce. Availability includes weekends and holidays.

Qualifications

• 2-5 years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problemsolve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Is responsible forintroducing our customers to theirvehicleand creating a memorable orientation experience.
• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all companyobjectives.
• Available to work weekends, evenings, nights, and holidays as needed.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Responsibilities

• Manage a pipeline of assigned deliveries with regular communication with Sales Specialist to align on deliveryreadiness.
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to theirneeds, whether at a delivery center, virtually, or an offsite location.
• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery.
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles.
• Conduct lease-end vehicle intake appointments.
• Represent Lucid by articulating our technological, design, and quality advantages over competitors tobenefitthe customer’s purchasingdecision.
• Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications.
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes asguideposts.
• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff.
• Prep and stage vehicles in delivery area prior to customer appointments.
• Accurately complete required paperwork and collect necessary documents tofinalizedeliveryor complete grounding of a lease return.
• Book and track final mile transport as necessary, coordinating with the customer and carrier.
• Assist with daily operations as needed.

Skills

Customer facing

Interpersonal skills

Organizational skills

Communication skills

Sales experience

CRM systems (Salesforce)

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Job description

Lucid Motors in McLean, VA is seeking a Delivery Associate to coordinate customer vehicle deliveries and ensure readiness for appointments. You’ll guide owners through features, tailor experiences, and handle lease-end returns while maintaining accurate documentation.

Successful candidates will have 2–5 years of customer-facing experience, strong interpersonal and organizational skills, and comfort with Salesforce. Availability includes weekends and holidays.