Premium EV Delivery Specialist

Lucid Motors; Chicago (IL); Hybride; USD 36 000 - 50 000; Plein temps

Résumé du poste

Lucid Motors is seeking a Delivery Associate to facilitate vehicle deliveries and ensure readiness prior to customer appointments. You will walk customers through features, tailor experiences, and support lease-end returns, with strong emphasis on an exceptional, customer-centric service mindset.

Candidates should be organized, communicative, and able to work in a dynamic environment. Salesforce experience and a bachelor’s degree or equivalent are preferred.

Qualifications

• 2-5 years of customer facing professional experience.
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.

Responsabilités

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness.
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs.
• Conduct post-delivery conversations with customers to address any questions after the day of delivery.
• Represent Lucid by articulating our advantages to benefit the customer’s purchasing decision.
• Utilize Salesforce to document inbound/outbound activity and delivery specifications.

Connaissances

Customer-facing experience

Interpersonal skills

Organizational skills

Salesforce experience

Communication skills

Problem solving

Formation

Bachelor's degree or equivalent in business, sales, or related discipline

Outils

Salesforce

Description du poste

Lucid Motors is seeking a Delivery Associate to facilitate vehicle deliveries and ensure readiness prior to customer appointments. You will walk customers through features, tailor experiences, and support lease-end returns, with strong emphasis on an exceptional, customer-centric service mindset.

Candidates should be organized, communicative, and able to work in a dynamic environment. Salesforce experience and a bachelor’s degree or equivalent are preferred.