Luxury Ecommerce Client Services Specialist

Prada Group; New York (NY); On-site; USD 52,000 - 58,000; Full time

Job summary

Prada Group in New York seeks a Client Services representative to support our omnichannel luxury clients across Prada and Miu Miu Americas. You will handle inquiries by phone, chat, email, live chat, social channels, and SMS, delivering a high-touch experience with personalized service.

The role emphasizes relationship-building, upselling, and collaboration with boutiques. A background in luxury retail or call-center work, strong English, CRM proficiency, and the ability to work in-office 4–5

Qualifications

• Prior experience in a call-center or as a client advisor in luxury retail.
• Strong client service mindset with active listening and effective communication.

Responsibilities

• Support management of customer queries, including complaints and post-sale requests.
• Aim to meet call center metrics while delivering high-quality client service.
• Provide luxury service and build long-term client relationships across channels (phone, email, chat, social).
• Upsell products when opportunities arise and assist with deliveries, returns, repairs, and refunds.
• Collaborate with boutiques and management to resolve issues quickly and professionally.

Skills

Call center experience

Client relationship

Active listening

CRM systems

Communication skills

Multilingual

Time management

Luxury retail knowledge

Adaptability

Problem solving

Tools

CRM software

Job description

Prada Group in New York seeks a Client Services representative to support our omnichannel luxury clients across Prada and Miu Miu Americas. You will handle inquiries by phone, chat, email, live chat, social channels, and SMS, delivering a high-touch experience with personalized service.

The role emphasizes relationship-building, upselling, and collaboration with boutiques. A background in luxury retail or call-center work, strong English, CRM proficiency, and the ability to work in-office 4–5