Luxury Customer Concierge: Service and Appointments

Hendrick Automotive Group; Center (IN); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee Assistance Program

Vehicle/parts/service discounts

Employee recognition programs

The Ricky Hendrick College Scholarship

Job summary

Hendrick Automotive Group in Charlotte, NC, is seeking a Luxury Customer Concierge to be the first point of contact for customers of our luxury dealerships. You will handle calls, texts, and emails with professionalism and care, scheduling service and sales appointments, and following up to ensure a seamless experience.

We offer paid training, opportunities for growth, and industry-leading benefits, with a focus on developing talent from within the organization.

Qualifications

• Excellent verbal communication and professional phone presence.
• Ability to multitask in a fast-paced, tech-enabled environment.
• Proficient with computer usage and email.
• Positive, competitive, and team-oriented attitude.

Responsibilities

• Handle inbound and outbound calls, texts, and emails with professionalism.
• Schedule service and sales appointments for luxury dealerships.
• Follow up on appointment outcomes to ensure a seamless experience.
• Log customer interactions accurately in the Dealership Management System.
• Collaborate with teammates to maintain a positive team environment.
• Participate in ongoing training through Hendrick University.

Skills

Verbal communication

Multitasking

Computer proficiency

Email proficiency

Team oriented

Job description

Hendrick Automotive Group in Charlotte, NC, is seeking a Luxury Customer Concierge to be the first point of contact for customers of our luxury dealerships. You will handle calls, texts, and emails with professionalism and care, scheduling service and sales appointments, and following up to ensure a seamless experience.

We offer paid training, opportunities for growth, and industry-leading benefits, with a focus on developing talent from within the organization.