Customer Concierge

Crawford Thomas Recruiting; Buford (GA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive product training

Exposure to elite clientele

Opportunities for long-term growth

Collaborative team environment

Job summary

A luxury automotive recruiting firm based in Buford, GA is seeking a Customer Concierge to provide exceptional service in a high-net-worth client environment. The role requires proven consultative sales skills, particularly with luxury goods, and the ability to manage multiple client relationships. Compensation includes a $60,000 base salary with potential on-target earnings over $110,000. Ideal candidates will thrive in a relationship-driven atmosphere and maintain a high level of professionalism and discretion while managing significant transactions.

Qualifications

• Proven luxury sales experience with high-net-worth clients.
• Strong ability to make design-forward recommendations.
• Exceptional accuracy in documentation and CRM management.
• Capacity to handle multiple client relationships with top-tier service.
• Professional poise and discretion are essential.

Responsibilities

• Lead private design consultations for clients.
• Recommend modifications based on design specifications.
• Provide updates on project progress using various communication methods.
• Manage invoicing and coordinate payment processes.
• Document client interactions and maintain internal records.
• Coordinate with production and logistics teams for execution.
• Facilitate vehicle delivery and post-delivery relationships.

Skills

Consultative sales experience

Mechanical aptitude

Exceptional communication skills

Organizational skills

Ability to manage multiple relationships

Confidence in managing high-value transactions

Job description

Customer Concierge – High-Luxury Client Experience & Bespoke Automotive Sales

Location: Buford, GA – 100% onsite

Compensation: $60,000 base salary + commission (OTE $110,000+)

Overview

Our clients are not purchasing vehicles—they are commissioning rolling works of art. As Customer Concierge, you will guide high-net-worth collectors through a fully white-glove experience, from initial design consultation to final delivery. This is a relationship-driven, luxury consulting role for professionals who understand discretion, emotional intelligence, and exceptional service.

You will serve as the dedicated point of contact throughout the entire build process, curating a refined, memorable ownership journey while managing design decisions, upgrades, invoicing, and delivery.

Key Responsibilities

• Lead private design consultations and translate client vision into detailed build specifications
• Recommend trim, paint, finishes, and technology upgrades with a strong eye for detail
• Present bespoke upgrades and customization options through consultative selling
• Provide proactive, polished progress updates with photos, video, and milestone communications
• Manage invoicing for upgrades and coordinate final payment prior to delivery
• Maintain precise documentation within CRM and internal systems
• Coordinate with production, quality, and logistics teams to ensure seamless execution
• Orchestrate white-glove vehicle delivery and post-delivery relationship management

Requirements

• Proven consultative or luxury sales experience with a track record of building trust with high-net-worth clients
• Strong mechanical aptitude and ability to make detailed, design-forward recommendations
• Exceptional communication and organizational skills with flawless accuracy in documentation, invoicing, and CRM management
• Ability to manage multiple high-value client relationships simultaneously while maintaining top-tier service
• Confidence managing high-value transactions ($150K+)
• Professional poise, discretion, and flexibility with client schedules
• Schedule: 8:15 AM – 7:30 PM

What We Offer

• $60,000 base salary + commission (OTE $110,000+)
• Comprehensive product training
• Direct exposure to elite clientele and extraordinary vehicles
• Long-term growth within a rapidly scaling luxury organization
• A collaborative, high-performance team environment

Ideal Candidate

You thrive in luxury, relationship-driven environments where trust, precision, and experience are everything. You take pride in delivering elevated service and guiding clients through milestone purchases with confidence and care.